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My Pocket WiFi isn't charging.

First, we want you to check if the problem lies with the USB cable or AC adapter. Please try using them separately and see if they are working fine.
If they're functioning properly but your Pocket WiFi still isn't charging, turn off your Pocket WiFi, gently remove the back lid from the right bottom corner, and take out the battery pack. Then, put the battery and the back lid back on.
If the issue persists after trying this, please reach out to us at describing the issue and things you've already tried.