My SIM isn't working with my iPhone. Any suggestions?
First, make sure your iPhone is unlocked. You can do this by going to Settings > General > About. If you see "No SIM restrictions" message under Carrier Lock, your iPhone is unlocked.
Then, let's go through some steps that might solve the issue:
- Verify that the Configuration Profile is installed correctly. You can check this at Settings > General > VPN & Device Management.
- Try toggling Airplane mode on and off, or restart your iPhone.
- As a last resort, reset your network settings (Settings > General > Reset > Reset Network Settings). Please be aware that this will erase all saved WiFi access information, so only do this if necessary.
If none of these steps work, please send us an email at info@econnectjapan.com with a screenshot of your APN settings and your iPhone model. This will help us understand the problem better and assist you more efficiently.